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Bodyshapeover
Customer Service Information
Privacy Policy
At Bodyshapeover we value your trust and
privacy. We invite you to visit our website anonymously. Your personal details
will not be collected or stored. We do not link your IP address to any
personally identifiable information and no part of your personal information is
gathered or stored.
Uses of personal information
If you supply Bodyshapeover with your postal address, you may receive catalogs
and mailings to inform you of new products, services, events, etc. If you prefer
not to receive such mailings, please contact us.
Opt-Out
We give you the option to remove their information from our database and not
receive any future communications from us by email. You find a removal link in
our newsletter email and you can also remove yourself by sending an email to us
from our contact page
Shipping Details
Our Customer Service department works hard each day to uphold our excellent
Customer service. We guarantee that your order will be processed without delay,
and your questions will be answered in a caring, professional and timely manner.
If there is an issue we can personally help you with, please contact us.
We can ship products from this website to US addresses only. All orders are
shipped via FedEx directly from the nearest Herbalife distribution center to
guarantee their freshness.
Order Processing
All orders are processed upon receipt, you will receive an email confirmation
after placing your order, and we will also provide an update once we have
shipped your order.
Tracking
We can provide you with your FedEx tracking number upon request, just email us
Payment Options
We gladly accept all major credit cards. Money Orders are also accepted; please
contact us ahead of time to get a total.
Delivery Time
Please allow 24 hours for processing your order and between 3 to 5 business days
for delivery with FedEx Ground.
Track My Order
In order to track you order, just contact us by email with your order number or
name used to place the order. We will email you the FedEx tracking number and
you will be able to track your order online at
www.fedex.com/Tracking
Our shipping times are 3 to 5 business days. Tracking numbers are usually
available 24 to 48 hours after placing your order, weekends and holidays not
included.
We cannot be responsible of packages sent to the wrong address or for delays in
the delivery due to inclement weather or other causes.
Returns
The Herbalife 30 Day Guarantee
All Herbalife products have a 30 day money-back guarantee. To make a return,
please notify us of your intentions and we will provide you with a return
number. We will not be responsible for items lost in the mail or sent to the
wrong place. The use of insurance and tracking for your package is recommended.
Your account will be credited the price of the products less the shipping fees
when we get the products back.
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